I am looking at you Modcloth.
Way to be fantastic.
No only do they have some of the most adorable clothing on the internet, but their customer service is fantastic.
They have people that can give you advice on sizing based on the actual clothes instead of what size your measurements usually need, they will tell you if something fits big or small.
They have people just to give you style advice, which I have not used because of my entire lack of self esteem and also because I can't afford to buy all the things I want and don't want to waste their time.
But most importantly, their customer service is so fantastic that it just makes my usual interactions in retail settings look as though I am asking people to give me a lung.
Here is two scenarios that have happened to me this week.
Company A: Go to a store I frequent and have a membership for, notice that an item (expensive - nearly $200) is now on sale for $30 off. I go to customer service ask if they can look up the receipt on my card and return to me the difference. I have worked in returns before, I know this is not foreign technology. Also I have done this at that exact store before.
They tell me "In order to complete this task, you must first find the largest salmon in the entire continent of Europe, then bring it to the smallest bear in Asia all the while blowing bubbles out a comical pipe made of cheese."
Or something to that effect. Is was a hassle and instead I just left.
Company B: Shipped me an article of clothing I ordered online, when I received it I was sad because it didn't fit. I asked their style consultant what size I should get instead, when she noticed that the size I ordered should have fit fine, she asked me to check the tag which was in a weird place so I hadn't noticed it before. They had shipped me the wrong size. Given my non-American location I figured it would be full of hassles to return it and get the proper size. BUT!
They tell me "No, we will just send you the appropriate size and also a cheese plate to apologize for the delay in receiving your product."
Me: "Do I have to craft a comical cheese pipe and blow bubbles to qualify for this nice gesture?"
They tell me, "Well no, that makes no sense. But please shop again soon. Enjoy the artisanal cheeses."
Or something to that effect, maybe with less cheese.
Anyways, I will give you ONE guess as to which company I am happy with. Thank you Modcloth, if you are ever looking for a weirdo writer lady to talk about your stuff I will do it for almost free. I mean this time I am doing it for free, first hits always free. I shouldn't make drug jokes when offering myself as a brand partner. Live and Learn.